Receptionist Appraisal – Global PFI Group

Site

Date

Score the appraisee’s capability/knowledge . Please click the dropdowns one after the other to select the option that best applys.

PART A - CORE VALUES

INNOVATION

INTEGRITY

SUSTAINABILITY

TRUST & ETHICS

EXCELLENCE

Core Values Score

PART B: MANAGEMENT SKILLS

Initiative

Team Work

Task Execution

Planning and Organizing

Problem Solving

People Management

Management Skills Score

PART C - TECHNICAL SKILLS

Reconfirming Guest Data

Customer Satisfaction

Interpersonal Relationship

Maintain a warm friendly environment

Time Management (rcp)

Emotional Intelligence

Provide Quality Knowledge to Guests

Technical Skills Score

PART D - BEHAVIOURAL, ATTITUDE & PERSONALITY

Attendance & Punctuality

Peer Communication & Working Relationships

Dressing & Appearance

Behavioural, Attitude and Personality Score

Grand Score

PART E - RECOMMENDATIONS FOR IMPROVEMENT AND CAREER DEVELOPMENT

Comments Section - Based on skills gap & training recommendations

COMMENTS BY APPRAISER (identified strengths, weaknesses (interms of skill gaps), training recommendations, etc.)