THE GLOBAL PFI WAY

Our focus as a business is to continually add value to our clients, improve the life of our employees, impact on the environment and ensure a long-term partnership with our clients and partners. We achieve this by:

Quality & Excellence Service Delivery 

As an ISO 9001:2015 Certified company, we consider this to be the most important of all. Our client’s service expectations are achieved through our experienced and well-trained staffs, partnership with vendors, process & technology to enhance the value of the property. We emphasis understanding client expectations, we have regular engagement to gauge level of achievement of expectations and continually work to improve.

Vendor Management

We are rigorous in our vendor selection approach and ensure our partners meet our very high standard on service delivery and systems. We have regular engagement and support for our partners as well as performance measurement and review

Transparency

We will provide data, information and details about the building on regular basis in line with the agreement, transparency and openness in our transactions and dealings. We believe the FM Company is an extension of the client’s structure; our activities are driven by our belief that we can only give you value and win you trust if we are transparent in our dealings and we ensure we are.

People

Our employees are our greatest assets as an organisation. Over the years, we have built reputation as one of the best places to work in the Industry due to our commitment to learning, adequate remuneration, incentives and ensuring our employees have a voice and can contribute to the business as well as their career in the business as well as company support for their family. This can be seen from the below industry level staff turnover figures in all employee categories.

HSE

We pride ourselves as a highly focused HSE organisation ensure all our employees, our vendors focus on the safety of their work process, themselves and our clients. Our rebus HSE Policy and Process manual provides a detailed guide to all our employees on HSE focusing on achieving zero accidents, near zero near miss, zero deaths and zero days without work due to injuries.

Partnership With Clients

As an organisation, we see our clients as partners and therefore focus our relationship as a long time engagement, this can be seen from our approach to work, the effort to ensure we surpass our clients expectations and the result in seen from how long most of our contracts have been running.